After you buy tickets as a guest, we'll email you order confirmation with a 6-digit access code. Use this code to sign into your guest account and see your order details.
There are 2 ways to get into your guest account:
- Option #1: Using the most updated version of the StubHub app
- Tap My tickets
- At the bottom, tap the link in Have an access code? Find your order
- Enter your email address, the access code, and your phone number
- Tap View order
- Tap My tickets
- Option #2: On a desktop or in a mobile web browser (if the StubHub app isn't available in your country)
- Use the guest order lookup
- Enter your email address, the access code, and your phone number
- On a desktop, click Continue. In a mobile web browser, tap View order.
If you just bought tickets and don't see the confirmation email, wait. It can take up to 30 minutes arrive.
- If you don't see the email 30 minutes after ordering, check your spam or junk folder
- Make sure you're looking at the right email address if you have more than one
- If you still can't find the order confirmation email, contact us
